Characteristics of SaaS:
- SaaS customers are provided with login credentials (usually username/password) to the software application.
- SaaS customers are typically billed a fixed fee per month for that they use the software.
- SaaS software offers limited customization.
- SaaS software can be branded with a customer's own look-and-feel.
- SaaS customers usually don't need to install any software to use the application, a web-browser or mobile device will suffice.
- Email, calendaring... - gmail, yahoo, or hotmail are all providers of email which a customer accesses using a browser with a login and password. (Companies that choose not to install and maintain their own email servers and software, can use email services such as gmail, Microsoft Exchange online and others).
- Productivity applications such as Word processing, Spreadsheets, presentations etc. Two examples are Google docs and Microsoft Office 365
- Financial applications such as online tax preparation and personal finance: example turbotax or quicken
- Customer Relationship Management: salesforce.com and sugarcrm are two examples used by small and large organizations.
- Enterprise Resource Planning: SAP and Oracle are two examples used by small and large organizations.
- Backup solutions: Backup files and data from servers, laptops and desktops to cloud storage, two examples: mozy and carbonite.
- Electronic Medical Records. Software as a Service to enable healthcare providers to access patient data via a browser or mobile device. Example: PracticeFusion
- Many others....
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